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Invitations

Accept invitations to join organizations and sites.

Overview​

Invitations allow organization administrators to add new members to their organizations and grant access to specific sites. When you receive an invitation, you can accept it to join the organization.

Concepts​

Invitation​

A request to join an organization, sent via email. Invitations include role assignments and optional site access.

A unique URL that allows you to accept an invitation. Links expire after a set period.

Organization Role​

The role you'll be assigned in the organization when you accept the invitation.

Receive an Invitation​

When someone invites you to an organization:

  1. You receive an email from Taruvi Cloud.
  2. The email contains:
    • Organization name
    • Inviter's name
    • Your assigned role
    • Sites you'll have access to (if any)
    • Accept invitation button

Accept an Invitation​

If You Have an Account​

  1. Click Accept Invitation in the email.
  2. Sign in to your Taruvi Cloud account.
  3. Review the invitation details:
    • Organization name
    • Your role
    • Site access
  4. Click Accept.
  5. You're now a member of the organization.

If You Don't Have an Account​

  1. Click Accept Invitation in the email.
  2. Click Sign Up to create an account.
  3. Complete the registration process.
  4. The invitation is automatically accepted.
  5. You're now a member of the organization.

View Invitation Details​

Before accepting, review:

DetailDescription
OrganizationThe organization you're joining
Invited ByWho sent the invitation
RoleYour role in the organization
Site AccessSites you'll be able to access

Decline an Invitation​

If you don't want to join:

  1. Click the invitation link in the email.
  2. Click Decline (if available).
  3. Or simply don't accept - invitations expire automatically.
note

Declining or ignoring an invitation doesn't prevent you from being invited again.

Invitation Expiration​

Invitations expire after 7 days by default.

If your invitation has expired:

  1. Contact the organization administrator.
  2. Request a new invitation.
  3. Accept the new invitation promptly.

Multiple Organization Access​

You can belong to multiple organizations:

  • Accept invitations from different organizations
  • Switch between organizations in the console
  • Each organization has separate data and settings

To switch organizations:

  1. Click the organization selector in the header.
  2. Select the organization you want to access.

Troubleshooting​

Problem: Clicking the invitation link shows an error.

Solution:

  1. Check if the invitation has expired.
  2. Request a new invitation from the administrator.
  3. Ensure you're copying the full link.

Can't find the invitation email​

Problem: You don't see the invitation in your inbox.

Solution:

  1. Check your spam/junk folder.
  2. Search for emails from "taruvi.cloud".
  3. Ask the inviter to resend the invitation.
  4. Verify they used the correct email address.

Wrong role assigned​

Problem: You need a different role than what was assigned.

Solution:

  1. Accept the invitation with the current role.
  2. Contact the organization administrator.
  3. Request a role change.

Can't access expected sites​

Problem: After accepting, you can't see certain sites.

Solution:

  1. Verify what site access was included in the invitation.
  2. Contact the organization administrator.
  3. Request access to the specific sites.

Last Updated: January 2025